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New kits
Jul 6, 2020 11:49:39 GMT
via mobile
Post by desmond on Jul 6, 2020 11:49:39 GMT
Might be worth dropping in to the ticket office as that’s where anyone collecting them picks them up from. I exchanged one there last week. Sorry I wasn't clear - I live in Essex! It’s open till 3 😀
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Jimbo
Contributor
Posts: 1,051
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New kits
Jul 6, 2020 12:15:56 GMT
via mobile
Post by Jimbo on Jul 6, 2020 12:15:56 GMT
I bought 2 of the shirts and they're a bit too.... ahem... small. Contacted the club shop by email last Tuesday as that is what it says you need to do to sort returns. I've still had no reply. Has anyone had similar issues or know how to resolve this? Thanks in advance. Had this issue to pal, just nip down to the shop and ask them to swap if you can. Worked for me.
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Post by J on Jul 6, 2020 14:21:48 GMT
Might be worth dropping in to the ticket office as that’s where anyone collecting them picks them up from. I exchanged one there last week. Sorry I wasn't clear - I live in Essex! Might have better luck trying to get hold of them on twitter (assuming you have a twitter account) twitter.com/CountyRetail
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Deleted
Deleted Member
Posts: 0
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New kits
Jul 11, 2020 0:51:24 GMT
via mobile
Post by Deleted on Jul 11, 2020 0:51:24 GMT
My yellow shirt has arrived today. Magnificent. Love it. If anyone is unsure about size I’m usually a Large but got XL and it’s a perfect fit.
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New kits
Jul 11, 2020 7:17:48 GMT
via mobile
Post by advent on Jul 11, 2020 7:17:48 GMT
I need to pick a shirt up, anyone know if the shop is open today? Thanks.
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New kits
Jul 11, 2020 11:43:22 GMT
via mobile
Post by houldsworthhatter on Jul 11, 2020 11:43:22 GMT
Sorry I wasn't clear - I live in Essex! Might have better luck trying to get hold of them on twitter (assuming you have a twitter account) twitter.com/CountyRetailCheers J but it just tells me that they can't be messaged. No reply to email in a week or so. I have to say a very poor show from the club over this one. Pretty pi**ed off over it too.
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New kits
Jul 11, 2020 12:54:56 GMT
via mobile
Post by advent on Jul 11, 2020 12:54:56 GMT
Ive had 2 unanswered emails and 2 unsuccessful trips to the shop now. All I want is to pick up the shirt for my son I have bought, piss poor. Its not much to ask.
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New kits
Jul 11, 2020 15:15:36 GMT
via mobile
Post by CB1883 on Jul 11, 2020 15:15:36 GMT
Ive had 2 unanswered emails and 2 unsuccessful trips to the shop now. All I want is to pick up the shirt for my son I have bought, piss poor. Its not much to ask. They did say they’d send an email when your items were ready for collection upon ordering didn’t they?
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New kits
Jul 11, 2020 16:00:36 GMT
via mobile
Post by advent on Jul 11, 2020 16:00:36 GMT
Ive had 2 unanswered emails and 2 unsuccessful trips to the shop now. All I want is to pick up the shirt for my son I have bought, piss poor. Its not much to ask. They did say they’d send an email when your items were ready for collection upon ordering didn’t they? Yes, and I've had that.
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New kits
Jul 11, 2020 16:23:10 GMT
via mobile
Post by Ngard on Jul 11, 2020 16:23:10 GMT
If the staff are still on furlough then that will explain why you’re not receiving a response.
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New kits
Jul 12, 2020 8:44:12 GMT
via mobile
Post by CB1883 on Jul 12, 2020 8:44:12 GMT
They did say they’d send an email when your items were ready for collection upon ordering didn’t they? Yes, and I've had that. I wasn’t being arsey if that’s how it sounded. Try ringing them and I’m sure it’ll be sorted.
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New kits
Jul 12, 2020 11:38:23 GMT
via mobile
Post by houldsworthhatter on Jul 12, 2020 11:38:23 GMT
I wasn’t being arsey if that’s how it sounded. Try ringing them and I’m sure it’ll be sorted. Are the phones still manned as per normal opening hours do you know?
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New kits
Jul 12, 2020 14:08:19 GMT
via mobile
Post by CB1883 on Jul 12, 2020 14:08:19 GMT
I wasn’t being arsey if that’s how it sounded. Try ringing them and I’m sure it’ll be sorted. Are the phones still manned as per normal opening hours do you know? No idea unfortunately. I tried a few times with no joy but kept trying and eventually got through. I just put it down to either reduced hours or a high number of calls going in. Finally got through and mine had been posted out in error but saved me the postage 😂
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Deleted
Deleted Member
Posts: 0
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New kits
Jul 14, 2020 13:31:09 GMT
via mobile
Post by Deleted on Jul 14, 2020 13:31:09 GMT
I’ve had a quick email response today so they are definitely reading them. As previously mentioned, the international shipping was £20 but when mine arrived the postage on the front said £7.21. I then made another order now that I have an idea of sizes and fit so I emailed nicely on Saturday and pointed out I would be paying £40 in total for shipping when it will cost them less than £20. A fella called Mike emailed me today and said there was additional labour costs involved but he accepted my point and refunded £10 as a gesture. Pretty happy with that to be fair.
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Deleted
Deleted Member
Posts: 0
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New kits
Jul 14, 2020 13:44:26 GMT
via mobile
Post by Deleted on Jul 14, 2020 13:44:26 GMT
Ordered mine on the 1st and not had a confirmation email as yet.
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