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Post by Waldorf on Jul 24, 2024 9:38:39 GMT
The right decision. Although feel for the people who have travelled to EP. Should give them a guarantee of a ticket for when they are back on sale. most likely will happen. Hope so im there and they are handing out free water and free coffee/tea You can only feel bad for the staff. It's good that they're looking after you.
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Post by Lee on Jul 24, 2024 9:38:46 GMT
If you choose to turn up at the ground that’s upto you in my Opinion doesn’t make You any more Important than someone who is at work constantly refreshing online, delaying or rescheduling meetings or living too far away to travel Can see what you mean but lets not forget the folk that don't do the internet/online codes etc.
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dk250
Frequenter
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Posts: 111
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Post by dk250 on Jul 24, 2024 9:43:11 GMT
If you choose to turn up at the ground that’s upto you in my Opinion doesn’t make You any more Important than someone who is at work constantly refreshing online, delaying or rescheduling meetings or living too far away to travel Can see what you mean but lets not forget the folk that don't do the internet/online codes etc. Yes there always should be an option for a handful of people to actually talk to a human face to Face if they are unable to access but 200 plus aren’t
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Post by Ngard on Jul 24, 2024 9:45:19 GMT
A lot of these supplier contracts have get outs if the supplier fails to meet their obligations a certain percentage of the time. I don't understand why we're still with them. Has someone checked whether a director is a director/shareholder with future? Heard one of our directors is mates with them basically.
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Post by mat1scfc on Jul 24, 2024 9:46:24 GMT
Can see what you mean but lets not forget the folk that don't do the internet/online codes etc. Yes there always should be an option for a handful of people to actually talk to a human face to Face if they are unable to access but 200 plus aren’t i go down so i actually have the physical ticket
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Post by redhatter on Jul 24, 2024 9:48:17 GMT
In the queue at EP atm and the whole site has crashed. Feel for the ticketing staff. Someone higher up needs to take some accountability. Surely it's got to be something to do with an ongoing contract with Future Ticketing that we can't get out of; you can't imagine the club are willingly putting up with this absolute shite. You would have thought they would be in breach of contract. The service levels from Future Ticketing are absolutely dreadful.
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Post by countybumpkin on Jul 24, 2024 9:49:11 GMT
I'm not trying today because it's unlikely I'll be able to go, but once again, this system is letting County fans (customers) down.
The club have been very good at listening in recent years, but they seem to have their fingers in their ears on this one.
GET RID NOW!
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Post by Nik on Jul 24, 2024 9:49:47 GMT
Surely it's got to be something to do with an ongoing contract with Future Ticketing that we can't get out of; you can't imagine the club are willingly putting up with this absolute shite. You would have thought they would be in breach of contract. The service levels from Future Ticketing are absolutely dreadful. You'd think so, but something's clearly stopping us sacking them off. Be it an ironclad contract preventing us from terminating it or it's a director's mate's company.
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Post by mat1scfc on Jul 24, 2024 9:49:58 GMT
I'm not trying today because it's unlikely I'll be able to go, but once again, this system is letting County fans (customers) down. The club have been very good at listening in recent years, but they seem to have their fingers in their ears on this one. GET RID NOW! i feel like we are stuck with them for this season
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Post by Fallowfield Hatter on Jul 24, 2024 9:50:43 GMT
You would have thought they would be in breach of contract. The service levels from Future Ticketing are absolutely dreadful. You'd think so, but something's clearly stopping us sacking them off. Be it an ironclad contract preventing us from terminating it or it's a director's mate's company. Fairly certain it's the latter.
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Post by Nik on Jul 24, 2024 9:51:34 GMT
I'm not trying today because it's unlikely I'll be able to go, but once again, this system is letting County fans (customers) down. The club have been very good at listening in recent years, but they seem to have their fingers in their ears on this one. GET RID NOW! i feel like we are stuck with them for this season We have to be really, don't we. Like someone said earlier in the thread, we'd have to migrate and embed a brand new system with weeks to go until the season starts, so it's just unfeasible. Not to play Devil's Advocate, but carrying over the loyalty scheme from last season would likely have lessened the impact seen today, as you'd have less people trying to access all at once.
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Post by Josh on Jul 24, 2024 9:54:42 GMT
It’s back up and running and I’ve bought tickets pretty painlessly this time.
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Post by Imposter on Jul 24, 2024 9:55:15 GMT
You'd think so, but something's clearly stopping us sacking them off. Be it an ironclad contract preventing us from terminating it or it's a director's mate's company. Fairly certain it's the latter. Do we have any sort of proof of it and who? Time to ask some questions and put some pressure on, if people are so certain that's the case.
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Post by Nik on Jul 24, 2024 9:56:26 GMT
It’s back up and running and I’ve bought tickets pretty painlessly this time. You must have been lucky; it's showing 'Online Sales Closed' for me.
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Post by timberwolf on Jul 24, 2024 9:57:41 GMT
Might be worth fans waiting a bit and not watching the second hand go round and try to log on at the first opportunity they get. The same thing happened all last season and if the club cannot sort there own system out we,ll have to meet em halfway ourselves.
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