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Post by timberwolf on Aug 11, 2024 11:05:57 GMT
Question to ask is has anyone had a problem picking up a physical ticket if they filled in their application form correctly. Was worried myself as the correspondence from the club seemed a little vague but in the end i had no worries. Its just this constant worry at the back of your mind that needs putting to bed by the club but they can do nothing on personal mistakes fans can make.
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Post by se5hatter on Aug 13, 2024 14:26:18 GMT
I had added my season ticket to my apple wallet and used it with no problem on Saturday, however now I see that it has disappeared from the wallet. When I add the ticket to my wallet again the QR code is greyed out. Anyone else had this issue? I assumed the one QR code would be valid all season.
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Post by suedehead on Aug 13, 2024 15:09:04 GMT
Still can't add mine to Apple Wallet.
Put my email in, just got an not valid response. Tried it with a new email from the club and still doesn't work. Just given up now on what should be quite a nice add on.
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Post by HTC on Aug 13, 2024 15:14:35 GMT
Still can't add mine to Apple Wallet. Put my email in, just got an not valid response. Tried it with a new email from the club and still doesn't work. Just given up now on what should be quite a nice add on. I added mine to teh wallet, but it was appearing in my 'expired passes' - guess because it shows 10 August as the date of the first game.
Might try to pick up the physical card tonight if I get time.
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Post by Stranded Hatter on Aug 13, 2024 15:19:30 GMT
I had added my season ticket to my apple wallet and used it with no problem on Saturday, however now I see that it has disappeared from the wallet. When I add the ticket to my wallet again the QR code is greyed out. Anyone else had this issue? I assumed the one QR code would be valid all season. I’ve just checked mine and yep it’s showing as “Expired” in my Apple wallet. This is going to be a problem for a lot of people I suspect.
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Post by HTC on Aug 13, 2024 15:27:30 GMT
I had added my season ticket to my apple wallet and used it with no problem on Saturday, however now I see that it has disappeared from the wallet. When I add the ticket to my wallet again the QR code is greyed out. Anyone else had this issue? I assumed the one QR code would be valid all season. I’ve just checked mine and yep it’s showing as “Expired” in my Apple wallet. This is going to be a problem for a lot of people I suspect.
hadn't noticed, but you're quite right - even though i've restored it to the wallet, the code is grey.
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Post by suedehead on Aug 13, 2024 15:33:13 GMT
Still can't add mine to Apple Wallet. Put my email in, just got an not valid response. Tried it with a new email from the club and still doesn't work. Just given up now on what should be quite a nice add on. I added mine to teh wallet, but it was appearing in my 'expired passes' - guess because it shows 10 August as the date of the first game. Might try to pick up the physical card tonight if I get time.
I had the e-ticket/physical card debacle on Saturday. Was told I hadn't ordered a physical card when I know I definitely did. Mentioned that there's plenty of others with the same issue and was shot down it's a tiny number - but a tiny number is still a number. Can't even be arsed arguing the point any more, tbh. But ordering a physical ticket and not getting it, and then having the option to add to Apple Wallet and it not working, is piss poor. I'm now using a pdf file instead.
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Post by se5hatter on Aug 13, 2024 15:34:09 GMT
I ended up removing the pass from my wallet altogether and adding it again from my email. The pass in the wallet now has the date of 10th May 2025 so think it should be sorted now. Could catch a few people out at the turnstile at the Bristol Rovers game though.
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Post by stockytwo on Aug 13, 2024 15:34:36 GMT
I had added my season ticket to my apple wallet and used it with no problem on Saturday, however now I see that it has disappeared from the wallet. When I add the ticket to my wallet again the QR code is greyed out. Anyone else had this issue? I assumed the one QR code would be valid all season. I’ve just checked mine and yep it’s showing as “Expired” in my Apple wallet. This is going to be a problem for a lot of people I suspect. Oooft yeah same for me. Could be a big issue if this isn't sorted by the next home game as surely quite a lot of people won't even see this till they get to the turnstiles. Will our ticket strife ever end ?
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Post by desmond on Aug 13, 2024 15:36:20 GMT
I added mine to teh wallet, but it was appearing in my 'expired passes' - guess because it shows 10 August as the date of the first game. Might try to pick up the physical card tonight if I get time.
I had the e-ticket/physical card debacle on Saturday. Was told I hadn't ordered a physical card when I know I definitely did. Mentioned that there's plenty of others with the same issue and was shot down it's a tiny number - but a tiny number is still a number. Can't even be arsed arguing the point any more, tbh. But ordering a physical ticket and not getting it, and then having the option to add to Apple Wallet and it not working, is piss poor. I'm now using a pdf file instead. Just checked our wallets, worked fine on Saturday and sure enough, not there now !
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Post by Nik on Aug 13, 2024 15:53:10 GMT
Still can't add mine to Apple Wallet. Put my email in, just got an not valid response. Tried it with a new email from the club and still doesn't work. Just given up now on what should be quite a nice add on. I added mine to teh wallet, but it was appearing in my 'expired passes' - guess because it shows 10 August as the date of the first game.
Might try to pick up the physical card tonight if I get time.
I wondered the same when it first added; worked fine on Saturday has seemingly auto-updated the date to 10 May 2025 now, so I think the club might have put a fix out.
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Post by HTC on Aug 13, 2024 16:01:43 GMT
I ended up removing the pass from my wallet altogether and adding it again from my email. The pass in the wallet now has the date of 10th May 2025 so think it should be sorted now. Could catch a few people out at the turnstile at the Bristol Rovers game though. Thanks, all sorted. I went back to the original email and have re-downloaded the passes, now showing the expiry date of 10 May.
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Post by desmond on Aug 13, 2024 16:05:16 GMT
I ended up removing the pass from my wallet altogether and adding it again from my email. The pass in the wallet now has the date of 10th May 2025 so think it should be sorted now. Could catch a few people out at the turnstile at the Bristol Rovers game though. Thanks, all sorted. I went back to the original email and have re-downloaded the passes, now showing the expiry date of 10 May. Done the same for ours, joys of being a County fan !
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Post by Dinsdale on Aug 13, 2024 16:21:38 GMT
I added mine to teh wallet, but it was appearing in my 'expired passes' - guess because it shows 10 August as the date of the first game. Might try to pick up the physical card tonight if I get time.
I had the e-ticket/physical card debacle on Saturday. Was told I hadn't ordered a physical card when I know I definitely did. Mentioned that there's plenty of others with the same issue and was shot down it's a tiny number - but a tiny number is still a number. Can't even be arsed arguing the point any more, tbh. But ordering a physical ticket and not getting it, and then having the option to add to Apple Wallet and it not working, is piss poor. I'm now using a pdf file instead. Any chance of adding a poll on here to see how "small" the number of people just on here is? I'm 100% certain I ordered a physical ticket and it's just insulting to be told I didn't.
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Post by stockytwo on Aug 13, 2024 16:50:37 GMT
Aye the guy I sit next to said to me on saturday that he was certain he'd bought a physical season ticket and was really surprised when he got the e-ticket email. He had no idea about the fuss about it all on here. He was made to think he'd made a mistake when it's pretty obvious, like everyone else who had done the same, he hadn't.
Just don't see why they need to lie to us about it.
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