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Post by Waldorf on Aug 14, 2024 9:28:23 GMT
Have you read the post? When i said i didnt have it, she found my details via my name. She could have done that from the start. I have; have you read mine? If you're collecting tickets, they use order numbers to find your tickets. That's been the case for a long time as it's clearly the most efficient way for them to do it. You not having your order number because you chose to delete your email isn't their fault, it's yours. To be fair, my confirmation email didn't have an order number! They found my season tickets through my Blackpool order number, which I did have in the email.
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Post by Nik on Aug 14, 2024 9:30:00 GMT
I have; have you read mine? If you're collecting tickets, they use order numbers to find your tickets. That's been the case for a long time as it's clearly the most efficient way for them to do it. You not having your order number because you chose to delete your email isn't their fault, it's yours. To be fair, my confirmation email didn't have an order number! They found my season tickets through my Blackpool order number, which I did have in the email. I think it was in the attachment to the season ticket email. Not as convenient as previous, granted.
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Post by Waldorf on Aug 14, 2024 9:33:06 GMT
To be fair, my confirmation email didn't have an order number! They found my season tickets through my Blackpool order number, which I did have in the email. I think it was in the attachment to the season ticket email. Not as convenient as previous, granted. So it is! Like you say, it's normally in the main body. I hadn't realised it wasn't til I got there, but they'd already found them through the BP tickets.
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Post by desmond on Aug 14, 2024 11:12:22 GMT
I have; have you read mine? If you're collecting tickets, they use order numbers to find your tickets. That's been the case for a long time as it's clearly the most efficient way for them to do it. You not having your order number because you chose to delete your email isn't their fault, it's yours. Have to agree to disagree. She obviously knew she could help me from the start but decided not to. Yes, i deleted the mails for Blackpool tickets with the order number on as i didnt think it wss relevant to my season ticket.... ... Am I reading this correctly as I think your season ticket order number is different to any order number for a specific match. Regardless I wouldn’t delete any e-mail confirmation of a purchase until I had said purchase in my possession
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Post by redhatter on Aug 14, 2024 21:26:13 GMT
You know what, the more I think about it the more I think I haven't made an error. I definitely requested a physical ticket. Why? Because I like a physical season ticket. If there is an option to get a physical anything rather than digital, I go physical. My daughter collects old tickets and puts them on her wall. I remember taking this into consideration when I renewed. In the grand scheme of things it's not massive. I'll get into the games but the amount of people with the same issue on here must mean there is something in it. Given the issues with the system recently there is surely a high chance there has been an error. We should band together and get this sorted. Like the postmasters did against the post office. You’d think if it was just a small number that the club would cover the cost of the £10’s for a physical ticket, the fact they aren’t suggests it’s either a bigger number than they are willing to admit or their scoring a spectacular own goal in terms of goodwill. Quite surprised by the Coops take on it too, when Red Hatter mentioned it a few days ago he seemed to take Tom Mahons line on it from an informal discussion with him at face value. The Co-op haven't taken any position on this. It has been raised this on here so I asked Tom when I saw him at the match and I've posted his reply. Does anyone have any evidence, ideally the email confirmation sent from the Club, to show that they have ordered a physical ticket, but not received one? If they have, please let me know and we can raise this with the Club. If anyone has ordered a physical ticket and asked for this to be posted to them, there should be a £3.90 charge for postage. However, if collection from the ticket office has been requested, I don't think there was a charge. I've just checked my confirmation email. I ordered an e-ticket and it states that on the email.
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Post by desmond on Aug 14, 2024 21:41:42 GMT
You’d think if it was just a small number that the club would cover the cost of the £10’s for a physical ticket, the fact they aren’t suggests it’s either a bigger number than they are willing to admit or their scoring a spectacular own goal in terms of goodwill. Quite surprised by the Coops take on it too, when Red Hatter mentioned it a few days ago he seemed to take Tom Mahons line on it from an informal discussion with him at face value. The Co-op haven't taken any position on this. You've raised this on here so I asked Tom when I saw him at the match and I've posted his reply. Does anyone have any evidence (ideally a email confirmation) to show that they have ordered a physical ticket, but not received one? If they have, please let me know and we can raise this with the Club. If anyone has ordered a physical ticket and asked for this to be posted to them, there should be a £3.90 charge for postage. However, if collection from the ticket office has been requested, I don't think there was a charge, so I don't know how traceable this will be? The issue is (appears to be) opposite to what you have stated above. People (Many it seems) are adamant that they chose a physical ticket when ordering but when trying to collect their tickets are being told they opted for e-ticket.It does seem that most of them do indeed have an e-mail confirmation of it being an e-ticket and therein lies the problem. If It was the odd ticket then the clubs line that it’s not a system issue might stand, but from what has been posted in here it seems to have affected lots of people and at least 2 people on here have stated when booking their tickets and checking again ahead of payment that their selection was changed automatically and suddenly showed as an e-ticket. Tom Mahon is stating it isn’t a system error but how can he be so sure given the apparent numbers involved and the other issues nearly everyone has experienced with the online platform. Honestly at £10 a time I can’t see why the club wouldn’t take the hit for the goodwill it would create unless of course there are actually quite a lot of queries which then further supports the possibility of an IT issue.
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Post by redhatter on Aug 14, 2024 22:02:26 GMT
The Co-op haven't taken any position on this. You've raised this on here so I asked Tom when I saw him at the match and I've posted his reply. Does anyone have any evidence (ideally a email confirmation) to show that they have ordered a physical ticket, but not received one? If they have, please let me know and we can raise this with the Club. If anyone has ordered a physical ticket and asked for this to be posted to them, there should be a £3.90 charge for postage. However, if collection from the ticket office has been requested, I don't think there was a charge, so I don't know how traceable this will be? The issue is (appears to be) opposite to what you have stated above. People (Many it seems) are adamant that they chose a physical ticket when ordering but when trying to collect their tickets are being told they opted for e-ticket holder. It does seem that most of them do indeed have an e-mail confirmation of it being an e-ticket and therein lies the problem. It were the odd ticket then the clubs line that it’s not a system issue might stand, but from what has been posted in here it seems to have affected lots of people and at least 2 people on here have stated when booking their tickets and checking again ahead of payment that their selection was changed automatically and suddenly showed as an e-ticket. Tom Mahon is stating it isn’t a system error but how can he be so sure given the apparent numbers involved and the other issues nearly everyone has experienced with the online platform. Honestly at £10 a time I can’t see why the club wouldn’t take the hit for the good it would create unless of course there are actually quite a lot of queries which then further supports the possibility of an IT issue. If fans have ordered a physical ticket and opted for this to be posted, then we should be able to highlight this, as they will have a charge of £3.90 added to the cost of their season ticket. We all know the ticket platform isn't fit for purpose, but if anyone has any evidence that they paid this charge, but didn't get a physical ticket, this would be helpful. It's a shame there wasn't a nominal charge of say £1 for a physical ticket, as this way we could pick up any issues where fans requested collection from the ticket office. Tom didn't say anything about there being a system error or not, but he indicated that 4,420 physical tickets were ordered and around 900 had not been collected before the opening game of the season. Agree with your point that the Club could consider covering the cost of a physical ticket for the sake of goodwill.
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Post by Barmy Blue Army on Aug 14, 2024 22:24:48 GMT
The issue is (appears to be) opposite to what you have stated above. People (Many it seems) are adamant that they chose a physical ticket when ordering but when trying to collect their tickets are being told they opted for e-ticket holder. It does seem that most of them do indeed have an e-mail confirmation of it being an e-ticket and therein lies the problem. It were the odd ticket then the clubs line that it’s not a system issue might stand, but from what has been posted in here it seems to have affected lots of people and at least 2 people on here have stated when booking their tickets and checking again ahead of payment that their selection was changed automatically and suddenly showed as an e-ticket. Tom Mahon is stating it isn’t a system error but how can he be so sure given the apparent numbers involved and the other issues nearly everyone has experienced with the online platform. Honestly at £10 a time I can’t see why the club wouldn’t take the hit for the good it would create unless of course there are actually quite a lot of queries which then further supports the possibility of an IT issue. If fans have ordered a physical ticket and opted for this to be posted, then we should be able to highlight this, as they will have a charge of £3.90 added to the cost of their season ticket. We all know the ticket platform isn't fit for purpose, but if anyone has any evidence that they paid this charge, but didn't get a physical ticket, this would be helpful. It's a shame there wasn't a nominal charge of say £1 for a physical ticket, as this way we could pick up any issues where fans requested collection from the ticket office. Tom didn't say anything about there being a system error or not, but he indicated that 4,420 physical tickets were ordered and around 900 had not been collected before the opening game of the season. Agree with your point that the Club could consider covering the cost of a physical ticket for the sake of goodwill. I had no problems myself but I think the issue was that people selected a physical ticket, checked it multiple times, but on paying were sent an e-ticket. No one has said they've been charged for postage but been given an e-ticket, I think. The issue seems to be the system reverting to an e-ticket. The volume also makes me think it's a technical fault not user error too. We all know FT is a mess and I have this problem repeatedly when selecting an away ticket with postage, logging in to pay, then finding the system also changed back to collection.
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Post by redhatter on Aug 15, 2024 10:09:35 GMT
If fans have ordered a physical ticket and opted for this to be posted, then we should be able to highlight this, as they will have a charge of £3.90 added to the cost of their season ticket. We all know the ticket platform isn't fit for purpose, but if anyone has any evidence that they paid this charge, but didn't get a physical ticket, this would be helpful. It's a shame there wasn't a nominal charge of say £1 for a physical ticket, as this way we could pick up any issues where fans requested collection from the ticket office. Tom didn't say anything about there being a system error or not, but he indicated that 4,420 physical tickets were ordered and around 900 had not been collected before the opening game of the season. Agree with your point that the Club could consider covering the cost of a physical ticket for the sake of goodwill. I had no problems myself but I think the issue was that people selected a physical ticket, checked it multiple times, but on paying were sent an e-ticket. No one has said they've been charged for postage but been given an e-ticket, I think. The issue seems to be the system reverting to an e-ticket. The volume also makes me think it's a technical fault not user error too. We all know FT is a mess and I have this problem repeatedly when selecting an away ticket with postage, logging in to pay, then finding the system also changed back to collection. The volume is a concern and it doesn't seem right. The Co-op have also been advised that "If you selected a plastic card, the system defaults back to e-ticket on the payment page, so you needed to select it again on there". This implies a system fault to us. We also believe there are issues when multiple season tickets are ordered by the lead booker. The big problem with e-tickets is that you lose the flexibility to pass the ticket to a friend, if you can't make the game. We've discussed this as a board and will take this up formally with the Club.
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Post by suedehead on Aug 15, 2024 10:53:34 GMT
I think I've found the smoking gun and the reason why this has happened to some but not all.
Needless to say, Future have dropped yet another bollock.
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Post by Barmy Blue Army on Aug 15, 2024 11:14:23 GMT
I think I've found the smoking gun and the reason why this has happened to some but not all. Needless to say, Future have dropped yet another bollock. Go on...
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Post by suedehead on Aug 15, 2024 11:20:10 GMT
I think I've found the smoking gun and the reason why this has happened to some but not all. Needless to say, Future have dropped yet another bollock. Go on... Only fair to give the club a chance to respond first. Not emailed them yet, but will do shortly.
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Post by Barmy Blue Army on Aug 15, 2024 11:22:27 GMT
Only fair to give the club a chance to respond first. Not emailed them yet, but will do shortly. Thought it would be something like that but keep us posted.
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Post by desmond on Aug 15, 2024 13:38:01 GMT
I had no problems myself but I think the issue was that people selected a physical ticket, checked it multiple times, but on paying were sent an e-ticket. No one has said they've been charged for postage but been given an e-ticket, I think. The issue seems to be the system reverting to an e-ticket. The volume also makes me think it's a technical fault not user error too. We all know FT is a mess and I have this problem repeatedly when selecting an away ticket with postage, logging in to pay, then finding the system also changed back to collection. The volume is a concern and it doesn't seem right. The Co-op have also been advised that "If you selected a plastic card, the system defaults back to e-ticket on the payment page, so you needed to select it again on there". This implies a system fault to us. We also believe there are issues when multiple season tickets are ordered by the lead booker. The big problem with e-tickets is that you lose the flexibility to pass the ticket to a friend, if you can't make the game. We've discussed this as a board and will take this up formally with the Club. If the club knew/know that the selection defaults itself back it’s incredibly poor from them to say that people “chose” that option and then are trying to apply a £10 surcharge for a physical card. Glad that you are on it now and hope the club do the right thing. Ps. If you do have an e-ticket it can be easily shared so long as the person lending it has a mobile phone.
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Post by timberwolf on Aug 15, 2024 14:23:29 GMT
The volume is a concern and it doesn't seem right. The Co-op have also been advised that "If you selected a plastic card, the system defaults back to e-ticket on the payment page, so you needed to select it again on there". This implies a system fault to us. We also believe there are issues when multiple season tickets are ordered by the lead booker. The big problem with e-tickets is that you lose the flexibility to pass the ticket to a friend, if you can't make the game. We've discussed this as a board and will take this up formally with the Club. If the club knew/know that the selection defaults itself back it’s incredibly poor from them to say that people “chose” that option and then are trying to apply a £10 surcharge for a physical card. Glad that you are on it now and hope the club do the right thing. Ps. If you do have an e-ticket it can be easily shared so long as the person lending it has a mobile phone. I,m probebly less tech friendly than most on here and had no problems when i ordered and picked up my plastic ticket. Do not know where this surcharge has come from but i just swervd the postage cost as i thought was excessive. It was just an e mail from the club that worried me as it wasn,t totally clear by its wording of what type of ticket i actually ordered.
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