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Post by redhatter on Aug 15, 2024 14:24:56 GMT
The volume is a concern and it doesn't seem right. The Co-op have also been advised that "If you selected a plastic card, the system defaults back to e-ticket on the payment page, so you needed to select it again on there". This implies a system fault to us. We also believe there are issues when multiple season tickets are ordered by the lead booker. The big problem with e-tickets is that you lose the flexibility to pass the ticket to a friend, if you can't make the game. We've discussed this as a board and will take this up formally with the Club. If the club knew/know that the selection defaults itself back it’s incredibly poor from them to say that people “chose” that option and then are trying to apply a £10 surcharge for a physical card. Glad that you are on it now and hope the club do the right thing. Ps. If you do have an e-ticket it can be easily shared so long as the person lending it has a mobile phone. The issue was trying to work out what is causing the problem, because without this information the Club take the view that the vast majority of physical tickets have been printed (4420 in this case) and it's difficult to argue against their position. At face value it looks like the system has worked. The Co-op have written to the Club outlining our theory of why this issue could have happened. Suedehead may have another cause in mind. Hopefully the Club will now be able to investigate and we can resolve this issue.
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Post by desmond on Aug 15, 2024 14:31:22 GMT
If the club knew/know that the selection defaults itself back it’s incredibly poor from them to say that people “chose” that option and then are trying to apply a £10 surcharge for a physical card. Glad that you are on it now and hope the club do the right thing. Ps. If you do have an e-ticket it can be easily shared so long as the person lending it has a mobile phone. The issue was trying to work out what is causing the problem, because without this information the Club take the view that the vast majority of physical tickets have been printed (4420 in this case) and it's difficult to argue against their position. At face value it looks like the system has worked. The Co-op have written to the Club outlining our theory of why this issue could have happened. Suedehead may have another cause in mind. Hopefully the Club will now be able to investigate and we can resolve this issue. Would be interesting to know the breakdown of STs sold over the phone/in person/online as I don’t expect those done over the phone and in person would have had the same issue as those buying online. Ours were done in person (as there were some concession changes to be done) and whenever I’ve been down in person it’s always been busy so wonder how many of those 4,420 tickets were ordered in person.
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Post by hedleyverity on Aug 15, 2024 16:22:47 GMT
Apart from everything else, £10 for a physical ticket is taking the piss
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Post by timberwolf on Aug 15, 2024 16:46:50 GMT
Apart from everything else, £10 for a physical ticket is taking the piss So why didn,t he club charge me extra for mine.
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Post by Barmy Blue Army on Aug 15, 2024 16:57:50 GMT
Apart from everything else, £10 for a physical ticket is taking the piss So why didn,t he club charge me extra for mine. That's the cost if you "ordered" an e-ticket but now want a physical card. Presumably as the club needs to do a second print run which they are now charging for.
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Post by Waldorf on Aug 15, 2024 17:04:20 GMT
Apart from everything else, £10 for a physical ticket is taking the piss Yep, my mate used to be a sales director at one of (if not the) largest card/lanyard etc printing companies in the UK. They ain't that much. The quality of them is not as good this year, either.
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Post by coopboard on Aug 16, 2024 8:45:11 GMT
Season Tickets.
We would like to confirm that the Supporters Co-operative have contacted the Club regarding the issues affecting season ticket holders who have ordered physical cards but have received e-tickets.
The season ticket holders who have been affected will be hearing further from the Club on the matter shortly.
Stockport County Supporters Cooperative
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Post by suedehead on Aug 16, 2024 8:55:49 GMT
Only fair to give the club a chance to respond first. Not emailed them yet, but will do shortly. Thought it would be something like that but keep us posted. Had a positive response from Olivia this morning. I believe there’s going to be some comms coming out shortly 👍👍
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Post by Henry Pratt on Aug 16, 2024 9:53:45 GMT
Apart from everything else, £10 for a physical ticket is taking the piss Exactly. FFS County, take the hit and offer everyone who wants a card but hasn't got one a free upgrade. Yeah, even those who wanted e-tickets but might change their minds now. Based on the figures from RH's conversation, it's probably what, about 1500 or so e-tickets? The majority of those will have chosen e-tickets because that's what they wanted. So maybe a couple of hundred where the system f*cked up. Add in a few dozen who might now change their mind, and it'll still be a couple of hundred. And it's no way a tenner to process - it'll be the cost of the card (pennies in bulk) and a bit of time to program them. Probably a lot less than a grand to sort this out and generate a card for everyone who now wants one. Take the hit.
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Post by redhatter on Aug 16, 2024 11:29:32 GMT
Apart from everything else, £10 for a physical ticket is taking the piss Exactly. FFS County, take the hit and offer everyone who wants a card but hasn't got one a free upgrade. Yeah, even those who wanted e-tickets but might change their minds now. Based on the figures from RH's conversation, it's probably what, about 1500 or so e-tickets? The majority of those will have chosen e-tickets because that's what they wanted. So maybe a couple of hundred where the system f*cked up. Add in a few dozen who might now change their mind, and it'll still be a couple of hundred. And it's no way a tenner to process - it'll be the cost of the card (pennies in bulk) and a bit of time to program them. Probably a lot less than a grand to sort this out and generate a card for everyone who now wants one. Take the hit. I'd follow your advice and bill it back to Future Ticketing!
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Post by Chaddz09 on Aug 19, 2024 11:06:45 GMT
Just had an email come through now that a physical season ticket is in the process and will be ready for the upcoming home game.
Phewwwwwwwwww...
Edit: I was one of the many who was adamant they bought a physical Season Ticket to find out I was given only an E-Ticket
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Post by gatleyhatter on Aug 19, 2024 11:10:44 GMT
Just had an email come through now that a physical season ticket is in the process and will be ready for the upcoming home game. Phewwwwwwwwww... Had something similar, I have my physical ticket but never got a e-ticket in my original mail. The email told me to re-download it but I can’t. Not too bothered as I have the physical form which I prefer as my phone battery is garbage.
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Post by desmond on Aug 19, 2024 11:28:35 GMT
Just had an email come through now that a physical season ticket is in the process and will be ready for the upcoming home game. Phewwwwwwwwww... Had something similar, I have my physical ticket but never got a e-ticket in my original mail. The email told me to re-download it but I can’t. Not too bothered as I have the physical form which I prefer as my phone battery is garbage. Had no issues with ours, got physical tickets and downloaded the e tickets (though had to re add them the other day) but still got an email just now telling us how to add the e ticket. So would seem they are contacting everyone with some sort of update.
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Post by Henry Pratt on Aug 19, 2024 11:28:48 GMT
Apart from everything else, £10 for a physical ticket is taking the piss Exactly. FFS County, take the hit and offer everyone who wants a card but hasn't got one a free upgrade. Yeah, even those who wanted e-tickets but might change their minds now. Based on the figures from RH's conversation, it's probably what, about 1500 or so e-tickets? The majority of those will have chosen e-tickets because that's what they wanted. So maybe a couple of hundred where the system f*cked up. Add in a few dozen who might now change their mind, and it'll still be a couple of hundred. And it's no way a tenner to process - it'll be the cost of the card (pennies in bulk) and a bit of time to program them. Probably a lot less than a grand to sort this out and generate a card for everyone who now wants one. Take the hit. Fair play, County - they've done this. Wanted an e-ticket so wasn't one of those affected, but just had an email offering a physical one free of charge, even if I didn't want one originally. So, yeah, that's a much better response from the "must be your fault" one that came from certain quarters. Like I said, I suspect the cost will be only a few hundred quid, but the value in good PR is far more. Well done County.
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Post by desmond on Aug 19, 2024 11:31:27 GMT
Exactly. FFS County, take the hit and offer everyone who wants a card but hasn't got one a free upgrade. Yeah, even those who wanted e-tickets but might change their minds now. Based on the figures from RH's conversation, it's probably what, about 1500 or so e-tickets? The majority of those will have chosen e-tickets because that's what they wanted. So maybe a couple of hundred where the system f*cked up. Add in a few dozen who might now change their mind, and it'll still be a couple of hundred. And it's no way a tenner to process - it'll be the cost of the card (pennies in bulk) and a bit of time to program them. Probably a lot less than a grand to sort this out and generate a card for everyone who now wants one. Take the hit. Fair play, County - they've done this. Wanted an e-ticket so wasn't one of those affected, but just had an email offering a physical one free of charge, even if I didn't want one originally. So, yeah, that's a much better response from the "must be your fault" one that came from certain quarters. Like I said, I suspect the cost will be only a few hundred quid, but the value in good PR is far more. Well done County. It’s positive but a shame someone somewhere at the club seemed to be willing to bury their head in the hands about it until it became a major issue on here.
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